My name is Sadaf, and I am a Technical Writer at Vena. As Vena Solutions continues to offer a better knowledge base and support experience, we are looking to improve Vena's knowledge base chatbot offering.
We want to hear from customers to better understand your experience with the knowledge base, whether you've submitted any support tickets and your thoughts on what you'd like to see from Vena's chatbot. You will also get a first look at some of our new designs during this call.
We're specifically looking to speak with customers who recently:
used Vena's knowledge base search function to look for articles, OR
had a support ticket resolved, OR
used Vena's knowledge base chatbot
If you are interested in participating, please use this link to choose a 45-minute session that works for you and your team between Nov 13 - Nov 24. No preparation is necessary for this session.
Participating in the feedback session will earn you 10 points towards Vena's loyalty program, which provides access to benefits such as complimentary EMS hours, Vena-funded team-building activities and other surprises.
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