Hi Carrie - I'm sorry for the delay in responding to the issues you've been experiencing. We've escalated this with our application support team and one of our V365 Product Managers will be reaching out to you shortly.
Original Message:
Sent: 02-09-2023 10:51
From: Carrie Billings
Subject: 365 Template issues
V365 issues with wildcard mapping - work arounds...just received notice of a second work around, so thought I'd share in case it will help anyone else.1. Open template in the excel add-in (click on the 3 dots and select this option) This is if you have V365 enabled for the process you are working in.
2. 'There is a workaround to this issue – if you switch sheets and then come back to the original sheet you were mapping on, wildcard mapping should work.
Not ideal, but this will help unblock the user until we figure out the root cause/solution.' (I haven't tried this yet, but will the next time it happens. This would at least help avoid having to close out the of 365 version and into the desktop add-in version.)
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Carrie Billings
Assistant Controller
Indiana Tech
ccbillings@indianatech.edu
Original Message:
Sent: 02-09-2023 10:33
From: Carrie Billings
Subject: 365 Template issues
I've had a support ticket(s) in for almost a month with no solution and very little communication. I'm not sure what else to do. All tickets have been 'escalated'. This all started beginning of January. So I'm wondering if others are having any issues similar to mine (or I'm just the crazy one! lol). If so, do you have any solutions? I'm just trying to get somewhere...anywhere with this. It's frustrating. If there was continuous communication regarding this issue I could at least understand the issues where being addressed. Crickets...
Issues:
- Templates renaming as other template names when saving (thus other templates data is saved and original template must be pulled from archive history, reuploaded, and possibly any updates could be lost)
- All excel files (local or Vena) crash when I open a Vena template. This happens randomly, but often enough (usually daily or more). I have saved all my 'recovered documents' to show when this has all happened.
- V365 issues with wildcard mapping. Sometimes it works and sometimes it doesn't. I now know the work around, but...
- V365 Connect menu goes blank. Again randomly, but have noticed the last few times it goes blank after I click the 'Choose' button.
- I've had to uninstall/re-install the V365 add-in because a Vena Template was no longer able to open. I have the exact language somewhere, but this was crazy. Followed the Vena Knowledge base article to fix.
I appreciate anyone's feedback.
Thanks!
Carrie
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Carrie Billings
Assistant Controller
Indiana Tech
ccbillings@indianatech.edu
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